Legal

Privacy Policy

Last updated: 21 September 2026

Your privacy matters. This policy explains what personal information we collect when you use this website, why we collect it, how we look after it, and the choices and rights you have. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, and we aim to meet generally accepted international standards.

1. Who we are

This website is operated by Ivyn Sambo, trading as The Investor Chair ("we", "us", "our"). If you have any questions about this policy or how we handle your information, you can reach us at contact@ivynsambo.co.za.

2. Information we collect

We only collect information we need to run the site and provide our services. This may include:

• Newsletter details: the email address you submit to subscribe to The Chair Brief.
• Contact details: your name, email address, phone number (optional), and the message you send us through the contact form.
• Booking details: information you provide when you book a coaching session through our booking provider (such as your name, email, and chosen time).
• Technical and usage data: information collected automatically, such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. This is collected through cookies and similar technologies (see our Cookie Policy).

We do not knowingly collect special personal information (such as health, religious, or financial account details) through this website. Please do not send us such information through the contact form.

3. How we use your information

We use the information we collect to:

• send you The Chair Brief newsletter, where you have subscribed;
• respond to your enquiries and messages;
• arrange, confirm, and deliver coaching sessions you book;
• operate, maintain, secure, and improve the website;
• understand how visitors use the site so we can make it better; and
• comply with our legal obligations.

4. Our lawful basis for processing

Under POPIA, we process your personal information on one or more of the following grounds: your consent (for example, when you subscribe to the newsletter); to take steps at your request or perform a service you have asked for (for example, a booking or an enquiry); our legitimate interests in running and improving the website; and compliance with the law. You may withdraw your consent at any time (see section 8).

5. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand site usage. Where we use analytics tools such as Google Analytics, they may set their own cookies and process data on our behalf. For details and how to control cookies, please read our Cookie Policy.

6. Who we share your information with

We do not sell your personal information. We share it only with trusted service providers (operators) who help us run the site and our services, and only to the extent they need it. These may include:

• Everlytic for managing our newsletter and email subscriptions;
• our booking provider (Booklink) for scheduling coaching sessions;
• Google Meet for hosting online sessions;
• Buzzsprout for hosting and embedding our podcast;
• Google for website analytics, where enabled;
• our web host and any form-handling provider for storing and delivering site data and messages.

We may also disclose information where required by law, to protect our rights, or to prevent fraud or harm.

7. International transfers

Some of the service providers above are located outside South Africa, which means your information may be processed in other countries. Where this happens, we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.

8. Your rights

Subject to POPIA, you have the right to:

• ask what personal information we hold about you and request access to it;
• ask us to correct or update information that is inaccurate or incomplete;
• ask us to delete information, where appropriate;
• object to certain processing, and unsubscribe from marketing at any time (every newsletter includes an unsubscribe link); and
• lodge a complaint with the Information Regulator.

To exercise any of these rights, email us at contact@ivynsambo.co.za. You can contact the Information Regulator of South Africa at inforegulator.org.za or enquiries@inforegulator.org.za.

9. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When we no longer need it, we will delete or de-identify it.

10. How we protect your information

We take reasonable technical and organisational measures to protect your information against loss, unauthorised access, and misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.

11. Children

This website and our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian.

12. Links to other websites

Our site contains links to other websites and platforms (for example, YouTube, Spotify, and our booking provider). We are not responsible for the privacy practices of those sites. Please review their privacy policies.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please check back occasionally.

14. Contact us

For any privacy questions or requests, contact us at contact@ivynsambo.co.za.